What does this site sell?
Avenue sells the following products:
What are this site's return policies?
Avenue guarantees the satisfaction of its customers. If you are not satisfied with your order for any reason, you can return it within 90 days after receipt. You can either ask for a refund or for an exchange. Refund will not include shipping and handling charges.
After 90 days, the store will then send a merchandise credit (purchase amount less shipping and handling fees) to you.
What are this site's shipping policies and costs? Which countries do they ship to?
If you will order before 3:00pm (ET), your orders will be shipped the same day. However, if you will order beyond that time, your orders will be shipped the next business day.
Avenue ships orders via UPS, USPS and FedEx. Shipping options are as follows:
Customers can ship to more than one address; however, expect that you will pay more for the shipping and handling charges.
As of now, Avenue ships to US only.
Does this site offer any warranties or guarantees?
Yes, Avenue offers satisfaction guarantee. In this guarantee, you are given 90 days to return your order for a refund or for an exchange. Refund does not include shipping and handling costs.
Does this site have physical stores? Where are they located?
Yes, this site has physical stores which are located throughout US. Use their store locator to find a store in your place.
How can I reach customer service for this site? Does it offer a telephone number?
Yes, Avenue does offer a telephone number: 1-800-441-1362 (toll free). Call them anytime if you have questions.
Do they offer any help or introductory videos?
Yes, Avenue does offer help. They will teach you the proper way to measure a perfect fit, how to fit a bra and so on. Just visit their "Size Charts" page.
Also, there is also a video gallery for you to see how the clothes will appear if worn. Here is a clip taken from the gallery.
Do they offer any discounts or coupons?
Yes, Avenue does offer discounts and coupons. There are some offers such as "buy 1 get 1 free". You can also get free shipping for orders of $60 if you will use the code provided in the site. And of course, products under the "Sale" category are offered at discounted prices.